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Effective Communication is the Mark of an Achiever!

101 Ways to Improve Your Communication Skills Instantly!
by Jo Condrill and Bennie Bough, Ph.D.


We have made available several of the most important tips and techniques from the book. Use these and you will see your personal and business relationships grow through improved communications!


USE ABSOLUTES AND GENERALITIES SPARINGLY

Absolutes and generalities are difficult to explain or defend. Generalities weaken our statements; absolutes are dogmatic statements which often cannot be proven. These terms have exclusive properties which are barriers to effective communications, e.g., "I never . . . We always . . ."The use of these terms may indicate a lack of understandingor may show poor preparation for discussing a particular topic.

  • Avoid using absolutes and generalities.
  • Explain why you are using absolutes or generalities. It shows you are aware of the word's properties and are using them for a specific purpose.
  • When using absolutes or generalities, avoid assuming that your listener agrees with your statements.

EXAMPLE:Absolute: Texans are friendly.Generality: Everybody believes that Californians think they have the best of everything.


PAINT VERBAL PICTURES

Help your listeners see what you mean. Everyone processes information primarily through one preferred sensory channel (sight, touch, smell, sound, taste). By referring to different channels, everyone’s preferred mode is included.

  • Use descriptions with colors, smells, and feelings.
  • Use metaphors and similes.
  • Use stories and anecdotes to enrich your message.
  • Employ as many sensory channels as possible.

USE ACTIVE VERBS

Active verbs add more power and energy to your communication.

  • State the doer of the action before the action is done.
  • Add clarity to your sentence by using active verbs.
  • Use passive voice only occasionally, for variety.
  • Assign responsibility for action.

Examples: Active: Jane prepared the sales presentation. Passive: The sales presentation was prepared by Jane.


USE AN OUTLINE

An outline helps you to organize your thoughts before speaking or writing. As the creative juices flow, jot down ideas, then go back and sort them.

  • Make notes of what you want to say in outline form
    • List all major points or topics you want to address or cover.
    • List supporting points.
      • Give necessary details.
      • Provide examples or anecdotes
  • Repeat this process until your entire message is covered.
  • Arrange in a logical sequence, such as order of importance.
  • Review and reshuffle points until they make the best impact.

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